Shipping Policy

At Pistils & Pollen, we believe that bringing the beauty of nature into your home should be a seamless and joyful experience. That's why we are thrilled to offer shipping services that cater to your needs, regardless of where you reside in the continental US. We're here to make plant shopping an adventure that knows no boundaries!

No matter the season, we are committed to delivering your green companions straight to your doorstep. While extreme weather may occasionally pose some limitations, our dedication remains unwavering. We ship year-round, including during the winter months, with only minor exceptions for those rare cases where extreme weather conditions may impact the safety of your precious plants. 

To ensure a swift journey from our nursery to your home, we prioritize processing your order promptly. Typically, we will have your order ready for shipment within 1 to 2 business days from the time it was placed. Once your botanical treasures embark on their voyage, they are expected to arrive within 4 business days, greeting you with vibrant and healthy foliage.

As passionate plant enthusiasts ourselves, we happily offer free shipping on all orders, making it even easier for you to curate your dream indoor jungle.

At Pistils & Pollen, we hold quality in the highest regard. Our plants are sourced from dedicated growers in the USA who share our commitment to excellence. Rest assured, your green companions are shipped in custom boxes designed to ensure their well-being throughout the journey. We spare no effort in guaranteeing that your delivered plant arrives in a healthy and thriving condition, ready to transform your space into a sanctuary of natural splendor.

Unleash your creativity, discover new botanical wonders, and let us accompany you on this vibrant journey. Together, let's cultivate a world where nature's beauty thrives in every corner of your home.

 

Return Policy

At Pistils & Pollen, we understand the importance of delivering healthy and vibrant plants to your doorstep. We take great care in our custom eco-friendly packaging to ensure the safe arrival of your botanical treasures. However, we also recognize that sometimes unforeseen circumstances can occur.

If, by any chance, your plant arrives in less than perfect condition, we are here to support you. Simply reach out to us within 30 days after receiving your plant, and we will gladly send you a replacement. Your satisfaction is our top priority, and we want to make sure you have the flourishing greenery you deserve.

To initiate the process, you can easily contact us via email at help@pistilsandpollen.com or by submitting our convenient contact form. We are always ready to assist you and address any concerns you may have.

In the rare event that you would like to return an unused accessory or planter, we are more than happy to accommodate your request. Simply submit our contact form, and we will provide you with a free return label. To ensure a successful return, please take care in wrapping and packaging the items securely. We kindly ask for your understanding that we are unable to refund products that arrive damaged at our warehouse.

At Pistils & Pollen, we strive to create an exceptional shopping experience for plant enthusiasts like yourself. We are dedicated to your satisfaction and aim to exceed your expectations at every turn. Let us nurture your passion for greenery and help you create a flourishing botanical haven.