At Pistils & Pollen, we take great care in shipping houseplants nationwide. We ship year-round to ensure you can bring the beauty of nature into your home whenever you're ready. Our team meticulously packages your plants using custom eco-friendly materials to ensure their safe arrival. While we do charge a $4.99 shipping fee for orders below $40, we offer free shipping for orders exceeding $40, making it even easier for you to create your dream indoor oasis.

We understand the excitement of welcoming new green companions into your space, and we strive to get them to you as quickly as possible. Once your order is processed, which typically takes 1 to 2 business days, you can expect your plants to arrive within approximately 4 business days. Please note that while we make every effort to meet these timelines, occasional unforeseen circumstances or extreme weather conditions may cause slight delays.

Your satisfaction and the health of your plants are our top priorities. In the unlikely event that your plant arrives damaged, we are here to assist you. Please reach out to our dedicated support team within 30 days of receiving your plant, and we will gladly send you a replacement. We want to ensure that your botanical treasures arrive in the best possible condition, ready to thrive and bring joy to your space.

Absolutely! We understand that some items may not appear as you imagined. If you have unused accessories or planters that you would like to return within 30 days, we are happy to accommodate your request. Simply submit our contact form, and we will provide you with a free return label. Please take care to wrap and package the items securely to prevent damage during return transit. Once we receive the items in their original undamaged condition, we will process your refund promptly.

Currently, we focus on shipping within the continental US to ensure the best possible service and plant quality for our customers.

We are here to support you every step of the way! For any inquiries, assistance, or feedback regarding your order, please feel free to reach out to us via email at help@pistilsandpollen.com or submit our contact form. Our knowledgeable and friendly team is dedicated to providing you with the best experience possible and ensuring your plant shopping journey is delightful and inspiring. For general houseplant care tips and guidance, we hope you’ll connect with us in our Plant Club!